Respecting the rights and freedom of the persons whose data we process and fulfilling our obligation under the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (hereinafter: RODO), we inform:
The administrator of the personal data of the users of the service available at https://www.trefl.com/ is Trefl Joint Stock Company with its registered office in Gdynia (81-155) at ul. Container 25, NIP 585-13-57-118, REGON 191928047 (hereinafter: “Administrator” or “We”).
The controller has appointed a data protection officer who can be contacted on all matters directly or indirectly related to the protection of personal data:
| Target | Whose data we process FOR THIS PURPOSE. | Legal basis | Processing time |
| Responding to an inquiry sent from the contact form on the website | Data of people who sent an inquiry from the contact form available on the site. | The Administrator’s legitimate interest in handling the inquiry sent. | To respond to the inquiry sent. |
| Analyze website traffic and match advertising content to website/social media user profile | Data of users of the website who consented to the installation of cookies. The processed information is anonymous data – the administrator does not identify individuals but processes indirect information about their activity on the Internet, the devices they use to browse the website, the operating system, the country of the device’s location, the IP address. | Consent given by the User. | The longest until the removal of cookies from the User’s device. We disclose the details of the retention period in the paragraph: cookie policy – below. |
| Adjust website functionality to user settings (language, stay logged in) | Website user data | The Administrator’s legitimate interest in facilitating the use of the Website. | For the duration of the session on the WWW. |
| Newsletter mailing | Sending messages as part of the ordered newsletter service. | Consent given by the User | To withdraw consent – unsubscribe from the newsletter |
| Maintaining a profile on an online store. | Data of people who registered an account in the online store www.trefl.com | Implementation of the concluded contract under the terms of the regulations(https://www.trefl.com/regulamin)
|
To delete your account |
| Fulfillment of orders placed in the online store | Data of customers who have placed orders/orders in the online store www.trefl.com | – Implementation of the concluded contract under the terms of the regulations(https://www.trefl.com/regulamin)
– Fulfillment of legal obligations under the Law of September 29, 1994. On Accounting and the Law of August 29, 1997. Tax Ordinance (Journal of Laws of 2017, item 201, as amended). Legitimate interest to establish, assert and defend against possible claims |
We process the data for the duration of the execution of the contract and after its execution still until the statute of limitations for claims (including claims by the Treasury), which in the current state of the law is 6 years. |
| Handling of claims | Data of customers who have joined the complaint procedure. | The Administrator’s legitimate interest in processing claims and defending against claims, including claims by the Treasury. | 6 years due to the mandatory retention period of accounting evidence. |
| Handling returns of goods | Data of customers who ordered goods from the online store www.trefl.com and decided to exercise their right to return goods purchased remotely (under the Law on Consumer Rights) | The Administrator’s legitimate interest in handling returns and defending against claims, including claims by the Treasury. | 6 years due to the mandatory retention period of accounting evidence. |
Personal data may be disclosed to public authorities to the extent and for the purposes that result from the provisions of generally applicable law, as well as to entities that process personal data on the basis of relevant agreements signed with the Administrator:
In addition, when processing orders placed in our online store, we will provide personal data to the courier company or postal operator in order to deliver the goods to the indicated address and the transaction data will go to the payment operator if the customer has chosen the form of online payment.
The Administrator only transfers to third countries the information collected by cookies, which are provided by Google LLC (list below), and which are installed on the User’s device with the User’s consent. Otherwise, personal data is not transferred outside the European Economic Area.
You may request the exercise of your rights at any time:
In addition, if we process your personal data with your consent, you have the right to revoke the consent given at any time. Revocation of consent will not affect the lawfulness of personal data processing that took place before revocation.
Requests should be addressed to our Data Protection Officer. However, cancellation of consent can be done automatically in the link sent with the newsletter and in any channel of contact with the Administrator.
Providing personal data is voluntary, but necessary for placing an order in our online store, returning goods, receiving an ordered newsletter or proceeding with a complaint.
We use profiling when processing personal data of website users. With information about your activity on our website and general activity on the Web, we can increase the readership of the site and tailor our offerings and communications to your likely needs and expectations.
In addition, using the information from the cookies, we will display an advertisement or product hint that is more tailored to your expectations – we analyze these expectations based on previous purchases, analysis of abandoned shopping carts or product search criteria in our store.
Sales-related profiling does not apply to individuals who have not consented to the installation of marketing cookies.
The profiling we use does not produce legal effects or affect individuals in a material way.
You may access earlier versions of the privacy policy by contacting our Data Protection Officer.
The administrator of the cookies installed on the User’s device during a visit to https://www.trefl.com/ is Trefl SA, based in Gdynia, ul. Container 25. The purpose and scope of the data collected by the cookie, as well as the duration of its storage, are specified in the table below.
The administrator of the cookies installed on the User’s device during a visit to https://www.trefl.com/ is Trefl SA, based in Gdynia, ul. Container 25. The purpose and scope of the data collected by the cookie, as well as the duration of its storage, are specified in the table below.
Cookies are text files sent by a web server and stored by the web browser in the memory of the device on which the service was displayed. Thanks to cookies, Web sites know that the User is logged in, remember settings, and, in the case of third-party cookies, collect information about the User’s browser activity, which allows them to tailor advertising messages and other content (e.g. information) displayed to the User on various Web sites.
Our service uses cookies to facilitate browsing the Service, to prepare statistics of traffic on the Service, to remember the User’s settings (font, size) and to enable integration with social networks (direct linking from the Service to our pages on social networks).
If the setting of your browser allows the installation of cookies on the device you are using then by accessing our site, the cookies necessary will be installed for the operation of our service and functional, i.e., those that make it easier for you to use it (e.g., remember your language preference selection or maintain your logged-in status for the entire ongoing session). In contrast, our and third-party (third-party) marketing cookies will be installed only when you give us permission to do so.
We install such cookies on the basis of the existence of a legitimate interest of Trefl SA, which is to optimize the operation of the website. If you do not agree to the installation of such cookies, you can object by configuring your browser to block the installation of cookies in the memory of your device.
Marketing cookies are used to analyze the behavior of users visiting websites in order to display ads and content that will be tailored to their profile and thus more valuable to publishers and third-party advertisers. Such cookies may be installed only with your consent given by indicating your consent to the pop-up when entering our website or closing the pop-up.
| Name | Supplier/location | Target | Storage period |
| _ fbp | Facebook (UK) | Used by Facebook to deliver advertising products, such as bidding ad impressions to a user in real time by advertisers. | 3 months |
| _gcl_au
|
Google.com (USA) | Used by Google AdSense to experiment with the effectiveness of ads on various websites using Google services. | 3 months |
| ads/ga-audiences | Google.com (USA) | Used by Google Adwords to engage the user in a way that can lead to turning the user into a customer (purchase). Engagement is based on analysis of online activity. | Active session time |
| pi/r.gif | app3.salesmanago.pl | It presents the user with tailored content and advertising. | Active session time |
| fr | Facebook (UK) | Used by Facebook to deliver advertising products, such as bidding ad impressions to a user in real time by advertisers. | 3 months |
| recent_compared_product | Trefl.com | It is used to remember the products that the user has viewed. This information is used to promote related products and optimize the effectiveness of advertisements. | Unlimited (until the user deletes the cookie) |
| recently_compared_product_previous | Trefl.com | It is used to remember the products that the user has viewed. This information is used to promote related products and optimize the effectiveness of advertisements. | Unlimited (until the user deletes the cookie) |
| recently_viewed_product
|
Trefl.com | It is used to remember the products that the user has viewed. This information is used to promote related products and optimize the effectiveness of advertisements. | Unlimited (until the user deletes the cookie) |
| smg | salesmanago.pl | Records visitor data. This information is used to optimize the relevance of the advertising. | 1 day |
| smuuid | Trefl.com | It records information from multiple visits. The data can be used to identify potential customers for the online store. | 10 years |
| smvr | Trefl.com | It is used to collect information about a user’s preferences, which is then used in activities that promote products or events. | Unlimited (until the user deletes the cookie) |
| Tr (pixel) | Facebook.com (UK) | Used by Facebook to deliver advertising products, such as bidding ad impressions to a user in real time by advertisers. | Active session time |
You can change or delete cookies at any time by making the appropriate modifications to your browser settings. Details can be found on the software manufacturers’ websites.
Below are links to information for the most popular browsers:
